A to Z of services
Benchmarking: Outline
Benchmarking is a process we use to compare our performance with other Arms Length Management Organisations (ALMOs).
It allows us to see those areas of our service where we are performing below the level of our fellow ALMOs. We can then contact these organisations to compare the ways they provide services and find out how ours can be improved.
Dale & Valley Homes is a member of Housemark, a national benchmarking company. Together with other ALMOs we supply performance information to Housemark on a quarterly basis.
Contact: Brian Abbott Performance & Training Manager
Department: Performance, Planning & Governance
Email: b.abbott@daleandvalleyhomes.co.uk
Telephone: 01388 770906
Fax: 01388 770977
Dale & Valley House, 27 Longfield Road, South Church Enterprise Park, Bishop Auckland , Co. Durham, DL14 6XB