Document Downloads: How we perform
The following documents are available for download. Documents in PDF format can be read using Adobe Reader. MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
2011 Status Survey Customer Friendly Report
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Customer Friendly Report
- Size: 807.57 KB
- Extension: PDF
- Estimated download time: (56k = 1 mins 59 secs)
2011 Status Survey Questionnaire
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Status Survey Questionnaire
- Size: 107.85 KB
- Extension: PDF
- Estimated download time: (56k = 16 secs)
Customer Guarantees
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Customer Guarantees
- Size: 886.51 KB
- Extension: PDF
- Estimated download time: (56k = 2 mins 11 secs)
Customer Guarantees Quarterly Report 2011/12
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Customer Guarantees Quarterly Report 2011/12
- Size: 39.49 KB
- Extension: PDF
- Estimated download time: (56k = 6 secs)
Customer Guarantees Six Monthly Report 2011/12
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Customer Guarantees Six Monthly Report 2011/12
- Size: 37.12 KB
- Extension: PDF
- Estimated download time: (56k = 6 secs)
Customer Satisfaction Survey Results
The latest customer satisfaction survey results by service area.
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Customer Satisfaction Survey Results 08/11
- Size: 27.24 KB
- Extension: PDF
- Estimated download time: (56k = 4 secs)
Executive Summary of the Performance Management Framework
The executive summary of the Performance Management Framework.
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Performance Management Framework Executive Summary
- Size: 638.52 KB
- Extension: PDF
- Estimated download time: (56k = 1 mins 35 secs)
Housemark Annual Benchmarking Results 2010/11
A table showing the annual Housemark core benchmarking results for 2010/11.
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Housemark Benchmarking Results 2010/11
- Size: 3.59 MB
- Extension: PDF
- Estimated download time: (56k = 8 mins 59 secs)
Quarterly Performance Report April - September 2011
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Quarterly Performance Report April - September 2011
- Size: 22.6 KB
- Extension: PDF
- Estimated download time: (56k = 4 secs)
Quarterly Performance Report April 2009 - March 2010
A quarterly performance report for the period April 2009 - March 2010.
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Quarterly Performance Report 09/10
- Size: 21.74 KB
- Extension: PDF
- Estimated download time: (56k = 4 secs)
Quarterly Performance Report April 2010 - March 2011
A quarterly performance report for the period April 2010 - March 2011.
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Quarterly Performance Report 10/11
- Size: 21.84 KB
- Extension: PDF
- Estimated download time: (56k = 4 secs)
Six Monthly Performance Report 2009/2010
A six monthly performance report from April 09 - March 10.
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Six Monthly Performance Report 09/10
- Size: 13.46 KB
- Extension: PDF
- Estimated download time: (56k = 2 secs)
