Repairs and Improvements

Keeping our properties in a good state of repair is one of our most important tasks. We have a legal responsibility to our customers to keep their home in a reasonable state of repair.

Repairs and maintenance is split into two areas;

• responsive repairs
• planned maintenance

Responsive repairs cover items that customers report to us on a daily basis and cover emergencies, urgent and routine repairs.

Planned maintenance is a programme of major improvements that we have identified for a group of properties, this work is often referred to as Decent Homes. This includes things like gas central heating replacement, pre-painting works, kitchens and bathrooms and re-roofing. We also have a window and door replacement programme.