If you need general repair work carried out in your home you should contact us as soon as possible. When reporting a repair, please be sure to include the following information:
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your name and address;
- your telephone number;
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the repair that is needed;
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the days and times when someone will be home, or other arrangements for us to gain access to your property
You can report a repair in any of the following ways:
Online
You can report a repair online via our repairs diagnostic tool or online reporting form. You can also manage your repairs through the customer portal.
Phone
You can ring our repairs call centre on Freephone 0800 0830 333 or, if using a mobile, 0300 2000 194 between 8.30am and 5pm, Monday to Thursday and between 8.30am and 4.30pm on Fridays. This number is available for all Dale & Valley Homes' customers.
Text message
You can send us a text message with your name, address and details of your repairs to 07768 525 542 (you will only be charged your standard network operator charge).
E-mail
You can email your repair to us at: callcentre@daleandvalleyhomes.co.uk
In person
If you wish to report a repair in person, you can call into Dale & Valley House, or visit the Civic Centre, Crook and use the free phone or tellytalk facility.
Letter
You can also write a letter to the call centre team giving details of any repairs you wish to report. For our address please see our contact us section.
