Resident Liaison Officers
What do Resident Liaison Officers Do?
- When Decent Homes work is due to start on an estate we concentrate on people living in that area.
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We look for special issues affecting each property in the area.
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Hold customer launch events which allow the customers to view and choose their fireplaces, kitchen units, worktops, bathroom fittings, tiles, and flooring before Decent Homes work begins.
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One to one customer care.
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Home visits which introduce ourselves and services provided by our team.
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Gather detailed information on the individual customer, their next of kin, carers etc. to identify any illness/disabilities/problems that the tenants may have before major work on their home.
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Identify customers who will need extra help when work starts, such as more visits or respite care.
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During work we carry out regular visits to all properties to make sure the customers are happy with the work and resolve any problems.
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Check customer rent accounts out ensure that they are not in arrears before ordering decoration vouchers.If there are any complaints we would deal with them by passing the relevant information onto the correct supervisor either at Dunelm or Dale and Valley Homes.
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Once the work is complete, the home has been handed back and Dale and Valley Homes' officer has checked Dunelm's work, we give out decorating vouchers.
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When we visit you to give you your vouchers we make sure that Dunelm has completed all the defects reported to them make sure you are happy with the work,
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Once all work is completed we send out customer score cards to all tenants to find out what you think of the process.
