Performance Management Framework

Performance management is a process that most companies use to monitor, measure and improve the quality of their services.  Good performance management is one way we help customers to obtain what they need from our services.  It helps companies to develop plans and direct resources (including money and staff time) towards the services and issues that are most important to customers.

Dale & Valley Homes has developed a performance management framework to guide performance management in the organisation and to show our staff, customers and other key stakeholders:  

• what we are trying to achieve;

• what we have to do to meet our objectives;

• how we will measure our progress towards achieving our objectives;

• how we recognise performance problems and tackle them; and

• how will we report our performance to our staff, customers and key local stakeholders.

The performance management framework is used every day by our staff to monitor, manage and improve our company's performance.