Knowing our Customers

Dale & Valley Homes is committed to diversity in everything we do.  We will work to  remove anything which prevents effective participation arising from someone's race, disability, gender, gender identity, age, sexual orientation, religion and / or belief.

We have produced, with our customers, four equality and diversity standards which we intend to meet

We will:

• ensure all our services are accessible
• provide answers to freedom of information requests within 20 working days
• provide an interpretation service and / or translate documents within 10 working days
• train all staff, board members and customer panel representatives in equality and diversity

In April 2008 we achieved the Local Government Equality Standard Level 2.  By 2010 we will be at the level of 'achieving' within the new Equality Framework for Local Government. 

We have a range of strategies and policies to ensure we are delivering a service that takes account of the diverse needs of our customers.  These include the Equality and Diversity Strategy 2009-13 and Single Equality Scheme 2009.  We use our customer profile on a daily basis and provide staff, customers, board members and contractors with training on diversity.