Reports

The main reports that we publish about equality and diversity provide information on whether we are ensuring our services are accessible to all customers and whether they are satisfied with our services.

The reports analyse:

• how many black or minority ethnic customers are on our waiting list and how many are re-housed by us
• how satisfied our customers are with all our services, as analysed by diverse groups.

These diverse groups are:

• race
• disabillity
• gender
• age
• sexuality
• religion and/or belief

These reports test that our services are not directly discriminating against our customers.  We have published 2 reports to date, in January 2009 and August 2009.