Customer Satisfaction by Diversity

Dale & Valley Homes has a statutory duty under the Commission for Racial Equality code of practice for racial equality in housing to test our services against 9 themes around housing.  Our procedures have been externally assessed and we meet the Commission for Racial Equality code of practice. The nine themes are:

• governance and the role of governing bodies
• new & improved housing
• sales & lettings
• housing advice & homelessness
• neighbourhood regeneration & integration
• tenancy & housing management
• racial harassment & anti-social behaviour
• contractors & procurement
• involvement of tenants & residents 

The satisfaction of black and minority ethnic customers with our service in all these areas is monitored and we change things where needed. At Dale & Valley Homes we test all our satisfaction surveys for satisfaction across the following groups: race; disability; gender; age; sexual orientation; religion and/or belief.

These findings are reported to our board 6-monthly and can be found at the left of this page.