Policies and Strategies

Our policies and strategies for equality and diversity ensure that we are not discriminating (directly or indirectly) when we are providing services to our customers.

They have been developed to help us carry out the following functions:

• knowing our customers and using our customer profile
• involving our hard-to-reach customers
• personalising our services to meet the needs of customers
• making sure our major contractors take account of the diverse needs of our customers
• making sure our staff have the skills and commitment to providing a fair service
• completing equality impact assessments
• action planning across the six groupings of diversity
• setting up a corporate equality group

The main policies and strategies are:

• equality and diversity strategy
• equality and diversity policy
• single equality scheme